Shipping and Payment Terms

We ship next day delivery via UPS, Ontrac (where available) and all major airlines.

UPS/Ontrac:
Order minimum to ship UPS or Ontrac is $250 not including cost of freight. The order will be delivered right to your door or we can send it to a UPS location for you to pick up at your convenience.

Airline Cargo: 
Minimum order for airport pick-up is $400. We book flights with the least amount of stops to ensure a healthy shipment. When picking up from the airport, please have with you a valid form of identification, AWB # that we provided (airway bill number can always be found in the upper right hand corner of your invoice) and a method of payment. 

Fees: 
Shipping fees include, box cost and heat/gel packs.
Insulated shipping box: Extra Small $6.50, Small $7.50, Medium $9.50 and Large $11.50.
Heat and Gel (Ice) packs are $1 ea. We pack each box according to the overnight and next morning weather of the passing cities and final destination where your order will be delivered. 

Southland Aquatics is not responsible for airline delays, mishandled shipments or cargo abuse by any carrier.

Live arrival guaranteed! Please notify us within 24 hours of receipt of shipment on all DOA claims. Any significant claim must be accompanied by a photo. Absolutely no guarantee on live foods including feeder shrimp, goldfish, and white clouds.

All DOA credits will be deducted from your next invoice. Credits must be used within 60 days after shipment date.